Terms and conditions
Last updated: 30 August 2026
These terms describe how ClassConnect works and what you agree to when you use it. They are written to be read, not to be difficult. If something here is unclear, ask us before you sign up.
What ClassConnect is
ClassConnect connects learners in Cameroon with teachers for live online classes, lessons and practice. We are a preparation service. We are not the GCE Board, we do not set or mark public examinations, and we cannot promise any particular result. Every teacher on the platform is checked by hand before their first lesson.
Accounts
An account is for one person, on one device at a time. Signing in somewhere new signs you out where you were — that is the rule working, not a fault, and you will be told which device was ended. An administrator can allow a particular account to be used on more than one device where there is a reason for it. Ask us rather than working around it. If an account is signed in from a second device three times in a month, it is frozen. Only an administrator can unfreeze it, and they will want to know why it happened. A frozen account can still read what it has already paid for, and can still message us. Do not share your password or let somebody else use your account. Where two devices join the same live class on one account, we treat it as sharing and act on it immediately. A learner under 18 is registered by a parent or guardian, who remains responsible for the account. We may ask for documents to confirm identity, age or payment before an account is approved. You can end a session on any device from your profile.
Fees and payment
Fees are shown in FCFA before you commit to anything. There is a one-off registration fee, and class fees that depend on what you enrol in. Payment is by MTN Mobile Money to the number shown on your verification page — always check that the account name displayed on your phone matches the one we show you before you confirm a transfer. The registration fee is not negotiable. It is the same for everyone at the same level, it is published before you pay it, and nobody at ClassConnect — teacher, agent or member of staff — has the authority to reduce it, waive it, or accept a different amount. If somebody offers you a private arrangement, that is not ClassConnect, and you should tell us. Uploading a receipt does not confirm payment. A member of staff checks it, and your account is updated once they have. Where fees are paid in instalments, each instalment has its own due date. An account may be frozen after a missed instalment; a frozen account can still read what it has already paid for.
Refunds
If a class you paid for does not happen and is not rescheduled, tell us and we will refund it or credit your account. The registration fee is not refundable once your account has been approved, because the checks it pays for have already been done. We do not refund a class because it was missed. Every live class is recorded and the recording stays available to you, which is the point of recording them.
Live classes and recordings
Every live class is recorded. Joining one means you agree to be recorded — your voice, and your camera if it is on. Recordings exist so a learner who missed a class, or whose power or connection failed, can still see what was taught. A recording is available to the class it was taught to: learners at that level who take that subject, and anyone who attended it. It is not published anywhere else, and it is not given to anybody outside that class. Do not download, copy or re-share a recording. It contains other people’s children.
Behaviour and safety
This platform carries conversations between adults and children, and it is run accordingly. Messages are monitored for safety. Phone numbers, email addresses and social media handles are automatically removed from messages, and both people are told when that has happened. Do not try to move a conversation with a learner off the platform. We may read, retain and act on any message where there is a safeguarding concern. Accounts that harass, bully, share unlawful material or attempt to contact a child privately are suspended without notice, and reported where the law requires it. Sexual content directed at a learner ends a teaching relationship immediately. A teacher found to have sent a learner anything of a sexual nature — a message, an image, a link, a suggestion, in any channel this platform provides — is removed from the platform, reported to the authorities where the law requires it, and is liable to a financial penalty set by ClassConnect’s administration. The amount is decided case by case according to what happened, is notified to the teacher in writing with the reason, and may be recovered from earnings not yet paid out. Nothing here limits what the law separately requires or allows. Work you hand in must be your own.
Your information
We collect what we need to run the service: who you are, what you study, what you paid, what you attended and what you handed in. Identity documents and payout details are encrypted and are never visible to learners or parents. We do not sell your information, and we do not use it for advertising. When an account is deleted we archive it rather than erasing it, because attendance, results and payment records are owed to the people they concern and to the law. Ask us and we will tell you what we hold about you.
If you teach here
Teachers are independent, not employees. You are paid for the timetabled periods you actually teach, at the rate set for that period, and payouts are made to the Mobile Money number on your profile. You keep the rights to the material you make. By publishing it here you allow us to show it to the classes you teach it to, for as long as those learners are entitled to it. You are responsible for teaching the classes you have accepted, and for telling us early when you cannot.
Availability
We will keep the platform running as reliably as we can, but we do not promise it will always be available. Power cuts, network failures and problems at our suppliers all happen here, and some of them are outside our control. Where our own failure costs you a class, we will reschedule it or refund it.
Changes to these terms
We may change these terms as the service changes. Where a change affects what you pay or what happens to your information, we will tell you before it takes effect. Continuing to use ClassConnect after that means you accept the new terms.
Contact and complaints
Message ClassConnect from inside the platform — every account can reach us that way, and it is the fastest route because we can see the account you are asking about. If you are unhappy with how something was handled, say so in that conversation and ask for it to be looked at again. These terms are governed by the law of Cameroon.